Exchange Policies
All the details for making your exchange or return: In exchange: You will receive a voucher for the integral value of two products, a minimum purchase value will not be necessary and you will be able to exchange for any product of the Cure Palette, including adding other items and pay only the difference.
Upon return: The value of the products is on the invoice of your credit card.
Please pay attention: - When the package is returned and, if it passes the analysis (validation in order to certify that the product was not used and/or after several errors), within 30 days we will carry out the same (return) or send it to you. voucher for 7 days worth (truck);
- Requesting a voucher for moving for return (refund) will not be possible. Please pay very close attention to the steps to follow: How to send the order: Click the link: https://curepalette.com/policies/contact-information To continue you will need to enter the number of your order which is: EK-XXXXXX and also your registered email.
Please wait for our return by email. Normally the return occurs on the same day.
No return, you will receive the reverse email code for postage of the product.
For everything to be true, it is important that the product: - Packed in a reinforced way. If not sent in the original packaging, use any other brown paper package - which does not have advertising;
- It is in perfect condition and/or without signs of use;
- Do not be damaged/faded;
- Comes with all original labels.
Postage must occur within 7 calendar days (so that the generated code does not expire). It is sent directly to the e-mail associated with the purchase. It is worth mentioning that: - O frete aconcerá sem custos para você;
For information on refund deadlines, access our policy by clicking here: https://curepalette.com/policies/refund-policy
Upon return: The value of the products is on the invoice of your credit card.
Please pay attention: - When the package is returned and, if it passes the analysis (validation in order to certify that the product was not used and/or after several errors), within 30 days we will carry out the same (return) or send it to you. voucher for 7 days worth (truck);
- Requesting a voucher for moving for return (refund) will not be possible. Please pay very close attention to the steps to follow: How to send the order: Click the link: https://curepalette.com/policies/contact-information To continue you will need to enter the number of your order which is: EK-XXXXXX and also your registered email.
Please wait for our return by email. Normally the return occurs on the same day.
No return, you will receive the reverse email code for postage of the product.
For everything to be true, it is important that the product: - Packed in a reinforced way. If not sent in the original packaging, use any other brown paper package - which does not have advertising;
- It is in perfect condition and/or without signs of use;
- Do not be damaged/faded;
- Comes with all original labels.
Postage must occur within 7 calendar days (so that the generated code does not expire). It is sent directly to the e-mail associated with the purchase. It is worth mentioning that: - O frete aconcerá sem custos para você;
For information on refund deadlines, access our policy by clicking here: https://curepalette.com/policies/refund-policy